Shipping & Returns

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SHIPPING & DELIVERY

Auburn Rowe ships within the United States, including all 50 states, U.S. territories, and APO/FPO addresses. We cannot deliver to P.O. Boxes, BFPO, or freight forwarding addresses.

Not at this time.

Orders are processed within 1–2 business days (excluding holidays). Standard shipping within the U.S. usually arrives within 3–7 business days. Alaska, Hawaii, Puerto Rico, U.S. territories, and APO/FPO orders may take additional transit time. A tracking number is emailed once your order has shipped.

Standard U.S. shipping is free on orders $75+ and all Auto-Replenish subscription orders. Shipping costs for other orders are calculated at checkout. Expedited shipping options may incur an additional fee.

Any applicable U.S. sales tax is calculated at checkout. There are no additional duties or import fees for domestic shipments. International shipments may be subject to customs or import taxes, which are the customer's responsibility.

Yes. We currently cannot offer expedited shipping to PO boxes in certain regions. Some regions may incur additional duties or import taxes. Also, some promotional or gift-set items may be excluded from free shipping offers or may require additional service fees for remote areas.

Once your order has shipped, you will receive a shipment confirmation email containing your tracking link and estimated delivery date. If you do not receive this email, please check your spam folder or contact our support team.

If you need to edit your shipping address or cancel your order, please contact us immediately within 24 hours of placing it, while your package is still in processing. Once the order has shipped, we cannot guarantee changes.

We're sorry to hear there was an issue with your order. For damaged orders, please take a photo of the packaging and contents, then contact our customer service within 3 days of receipt. For lost packages, based on carrier tracking we will help investigate and find a resolution.

Currently, Auburn Rowe is available exclusively online. This ensures direct access to authentic products.

Discount codes can be applied to one-time purchases but cannot be combined with Auto-Replenish subscription orders. Subscribers automatically receive 15% savings on every delivery.

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ORDERS & PAYMENT

We accept Visa, Mastercard, American Express (credit & debit), PayPal (U.S. only), Apple Pay, AfterPay (U.S. only), and ShopPay. We do not accept prepaid gift cards, checks, or money orders.

Payment is taken once your order is completed at checkout.

Use the “Forgot Password” prompt to reset your password and save it for future use.

Orders may be cancelled if multiple rapid purchases are detected, or if account activity appears suspicious. Auburn Rowe adheres to strict compliance standards as outlined in our Terms of Service.

Orders can be canceled within [X hours].

Please email our team with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

REFUNDS AND RETURNS

Products returned within 30 days of order delivery in their original, unopened condition are eligible for a full refund to the original payment method. Contact Customer Support with your order number to initiate a return. We reserve the right to limit or refuse refunds if return behavior indicates abuse of the policy. Original shipping charges are non-refundable.

Returns of opened or partially used products within 30 days of delivery may be eligible for store credit in the amount of the original purchase price and are evaluated on a case-by-case basis. Contact our support team with your order number, photos and your reason for return. Original shipping charges are non-refundable.