Frequently Asked Questions

PRODUCTS

WHICH SKIN TYPES ARE AUBURN ROWE PRODUCTS SUITABLE FOR?

Our formulations are designed for all skin types (Fitzpatrick Types I–VI), with specialized approaches for three key profiles: Sensitive, Balanced, and Melanin‑Rich skin. Each serum and cream is crafted to maximize efficacy, hydration, and barrier support, ensuring safety and visible results tailored to your skin’s unique needs.
WHAT IS THE DIFFERENCE BETWEEN SENSITIVE, BALANCED, AND MELANIN RICH FORMULAS?

All BioVital Serums deliver deep hydration, antioxidant protection, and barrier support through a sophisticated complex of glyceryl glucoside, snow mushroom extract, glycosaminoglycans, and hyaluronic acid.

  • Sensitive Skin (Fitzpatrick I–II): Gentle actives reduce irritation, calm inflammation, and strengthen the barrier. Low molecular weight hyaluronic acid penetrates deeply, while zinc PCA and botanical antioxidants support microbiome balance and soothe redness.
  • Balanced Skin (Fitzpatrick III–IV): Brightens, evens tone, and hydrates. Stabilized Vitamin C, peptides, aloe, arrowroot, and Provitamin B5 promote moisture retention, collagen support, and barrier health.
  • Melanin‑Rich Skin (Fitzpatrick V–VI): Targets hyperpigmentation without irritation. Phloretin, Vitamin C, and licorice root extract brighten, improve texture, and maintain even, radiant skin while supporting long-term resilience.
WHAT IF I HAVE MELANIN-RICH SKIN BUT ALSO HAVE SENSITIVE SKIN?

Our Melanin-Rich formulations consider the nuanced needs of deeper skin tones, including sensitivity, to ensure comfort and efficacy in every application.
WHY ARE AUBURN ROWE SERUMS TAILORED BY FITZPATRICK SKIN TYPE?

Clinical research supports high-active formulations designed according to Fitzpatrick skin type. Sensitive skin benefits from reduced irritation and enhanced barrier repair, balanced skin from optimized hydration and smoothness, and melanin-rich skin from pigmentation control and overall radiance. Each formula is tested for safety and efficacy, providing targeted results without compromising skin health.
WHY DOES MELANIN-RICH SKIN NEED A DIFFERENT APPROACH IN SKINCARE?

Melanin-rich skin has a unique biology. It contains a higher ratio of eumelanin, larger and more mature melanosomes, and more melanin distributed throughout the upper epidermis. This gives beautiful inherent UV protection -  but also makes the skin more reactive to inflammation, and more prone to post-inflammatory hyperpigmentation (PIH), uneven tone, and discoloration after even minor irritation.
IS MELANIN-RICH SKIN MORE SENSITIVE TO INFLAMMATION?

Yes. These skin types are far more likely to experience prolonged inflammation - and when inflammation lingers, pigmentation changes follow. This means actives cannot only be “brightening” - they must also modulate inflammation at the same time. Targeting pigment production without addressing inflammation can worsen PIH or create rebound pigment.
ARE CERTAIN BRIGHTENING INGREDIENTS LESS IDEAL FOR MELANIN-RICH SKIN?

Many legacy “lightening” agents used historically (like hydroquinone or strong kojic derivatives) can be inconsistent or overly aggressive. Newer next-generation ingredients that directly regulate human tyrosinase -  alongside inflammation-modulating actives -  tend to perform better, and more safely.
WHAT DOES “RIGHT FORMULATION” MEAN FOR MELANIN-RICH SKIN?

Products designed for melanin-rich skin should be formulated to:

  • support the skin’s natural melanogenesis balance
  • down-regulate inflammation triggers
  • even tone without irritation
  • strengthen the barrier to reduce future PIH events

This is a more advanced approach than simply “brightening.” It is about respecting the biology and treating the pigment system with nuance.

In short: melanin-rich skin thrives with formulas that are simultaneously depigmenting and anti-inflammatory - because true clarity requires treating the pigment system and the inflammatory loop at the same time.
HOW DO CIRCADIAN AND BIOLOGICAL RHYTHMS AFFECT SKIN AND SERUM PERFORMANCE?

Skin functions - hydration, repair, barrier strength, inflammation, and immune response - are influenced by circadian and biological rhythms. These processes fluctuate throughout the day, affecting the skin’s ability to absorb actives and repair itself. Auburn Rowe serums are designed to support these natural cycles, maximizing hydration, repair, and resilience around the clock.
SKINCARE TIPS & LAYERING ADVICE

Auburn Rowe products are formulated to work in harmony, transforming your routine into a ritual of nourishment, protection, and rejuvenation.

In the morning, cleanse gently, then optionally apply a toner or essence. Follow with the BioVital Rejuvenation Serum to deliver multi-level hydration and antioxidants, then the Advanced Biomimetic Peptide Emulsion to prime the skin for the Microbiome Barrier Cream, which locks in moisture and strengthens the barrier. Finish with broad-spectrum SPF 30+ for environmental protection.

In the evening, cleanse and optionally apply a toner or essence. Begin with the Advanced Biomimetic Peptide Emulsion, layer the Epigenetic Repair Complex to support repair and rejuvenation, and seal in hydration with the Microbiome Barrier Cream. This sequence enhances peptide absorption and maximizes overnight recovery.
APPLICATION NOTES

The Advanced Biomimetic Peptide Emulsion can be used morning and evening, applied after toners, exfoliants, or water-based serums, and before richer creams such as the Epigenetic Repair Complex and Microbiome Barrier Cream. For amplified results, pair the Emulsion with the Epigenetic Repair Complex, combining clinically validated matrikines that improve firmness, reduce the appearance of aging, and support skin repair.
ARE AUBURN ROWE PRODUCTS SUITABLE FOR ACNE AND OILY SKIN?

Auburn Rowe formulations are thoughtfully designed to perform across all skin types - including dry, oily, congested, and blemish-prone skin - delivering results without compromise.
IS AUBURN ROWE PACKAGING SUSTAINABLE?

Auburn Rowe marries luxury with sustainability. Each product features an airless pump to maintain optimal formulation efficacy, encased in elegantly designed glass that can be fully recycled, reducing environmental impact.
ARE AUBURN ROWE PRODUCTS SAFE FOR PREGNANCY OR BREASTFEEDING?

While our formulations are made with high-quality ingredients, we recommend reviewing the ingredient list with your healthcare provider prior to use during pregnancy or while nursing.
ARE AUBURN ROWE PRODUCTS CRUELTY FREE?

Every Auburn Rowe product embodies our commitment to ethical luxury. Our formulations are 100% cruelty‑free, with no animal testing at any stage.
DO AUBURN ROWE PRODUCTS CONTAIN NUTS?

Some products include nut- or seed-derived ingredients. Allergens are clearly listed on each product page. Please review ingredient lists and consult your healthcare provider if needed.
WHAT IF A PRODUCT DOESN'T WORK FOR ME?

Contact us within 30 days of receiving your order (please include your order number), and we will assist with returns or answer any questions.
CAN I TRUST AUBURN ROWE PRODUCTS BOUGHT FROM THIRD PARTY WEBSITES?

Auburn Rowe products are sold only via auburnrowe.com and select verified U.S. retailers. Products purchased elsewhere may not be authentic or meet our quality standards, and we cannot guarantee their condition or efficacy.

SHIPPING & DELIVERY

WHERE DO YOU SHIP?

We currently ship to all 50 U.S. states, including U.S. territories and APO/FPO addresses.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders are processed Monday–Friday (excluding holidays). Continental U.S. orders typically take 3–4 business days after fulfillment. Alaska, Hawaii, U.S. territories, and APO/FPO addresses may take longer. A tracking number will be emailed once your order ships.
HOW MUCH DOES SHIPPING COST?

Standard shipping is complimentary on orders over $100 and on all auto-replenish orders.
DO I NEED TO PAY TAXES OR DUTIES?

All applicable U.S. sales taxes are calculated at checkout. No additional duties are charged for shipments within the United States.

ORDERS & PAYMENT

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express (credit & debit), PayPal (U.S. only), Apple Pay, AfterPay (U.S. only), and ShopPay. We do not accept prepaid gift cards, checks, or money orders.
WHEN WILL MY CREDIT CARD BE CHARGED?

Payment is taken once your order is completed at checkout.
I CAN'T LOG IN/I FORGOT MY PASSWORD. WHAT DO I DO?

 Use the “Forgot Password” prompt to reset your password and save it for future use.
WHY WAS MY ORDER CANCELLED?

Orders may be cancelled if multiple rapid purchases are detected, or if account activity appears suspicious. Auburn Rowe adheres to strict compliance standards as outlined in our Terms of Service.
WHAT IS YOUR CANCELLATION POLICY?

Orders can be canceled within [X hours].

Please email our team with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

REFUNDS AND RETURNS

WHAT IS YOUR RETURN POLICY?

We offer returns within 30 days from the date of delivery. Contact us with your order number and we will guide you through the process. Note: we reserve the right to limit refunds if the policy is being abused.